GDPR & Data Protection at TheFactory Agency

Your data. Handled with care, clarity and full compliance.

At TheFactory Agency, we are committed to respecting and protecting your privacy. This page outlines how we collect, use and store personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Whether you’re visiting our website, contacting us or working with us as a client, we want you to feel confident in how your information is treated.

The GDPR was created to ensure individuals have greater control over their personal data. It also requires organizations to be transparent about how that data is handled. As a digital agency that works with data every day, we fully support these principles – and integrate them into everything we do.

We only collect the information necessary to communicate with you, deliver our services and improve our website. Depending on your interaction with us, this may include:

• Contact details (such as your name, email address, and phone number)
• Company and billing information (for client accounts)
• Website usage data (collected via cookies and analytics tools)
• Communication records (e.g. emails, contact form submissions)

We do not collect sensitive personal data, unless required and explicitly agreed upon for specific contractual purposes.

We use your information for legitimate business purposes only, such as:

• Responding to inquiries or quote requests
• Providing agreed-upon services to clients
• Sending project updates, billing information, or service notifications
• Improving our website’s functionality and performance through analytics

We do not sell, rent or share your data with third parties for marketing purposes.

All personal data is stored on secure, access-controlled systems. We use reputable service providers (such as hosting, analytics, and CRM platforms) that are GDPR-compliant and meet high security standards.

We retain your data only for as long as necessary to fulfill the purposes outlined above or to comply with legal obligations. When data is no longer needed, it is securely deleted.

Our website uses cookies to function properly and to understand how visitors interact with it. Upon your first visit, you will be presented with a cookie banner that allows you to:

• Accept or refuse non-essential cookies
• View detailed cookie categories and providers
• Change your preferences at any time

Analytics data is anonymized and used only to improve site performance and content relevance.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to certain types of processing
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details provided below. We will respond within the legally required timeframe.

Some services we use may involve third-party providers (e.g., email hosting, project management, analytics). All such providers are vetted for GDPR compliance and data protection practices. We ensure that any data sharing is done securely and only when necessary to provide our services.

If you have questions about how we handle your personal data or would like to make a request related to your data rights, please contact:

• Data Protection Contact
  TheFactory Agency

Office address: 6C Parintele Galeriu Street, Bucharest

Phone number: +40 31 401 4100

Email: info@thefactory.agency

Subject line: GDPR / Data Request

We’re committed to responding clearly and promptly to any privacy-related inquiries.

We may update this GDPR page to reflect changes in our practices or to comply with new legal requirements. The most recent version will always be available on this page, with the date of the last update clearly stated.

Last updated: July 2025

This page is part of our ongoing effort to maintain transparency, security and compliance in all our operations. Thank you for placing your trust in TheFactory Agency.