Terms and Conditions

Last updated: July, 2025

These Terms and Conditions (“Terms”) govern your use of our website and any services, content, tools or features offered through it. By accessing or using this site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our website or services.

“We,” “Us,” “Our,” or “TheFactory Agency” refers to the brand owned by Seo Factory S.R.L, a digital services company registered in Bucharest, Romania.

“You,” “Client,” or “User” refers to anyone accessing our website or entering into a business relationship with us.

TheFactory Agency provides digital marketing services including but not limited to:

• SEO strategy and execution
• Pay-per-click (PPC) campaign management
• Web development and optimization
• Digital consulting

All services are subject to individual contractual agreements and project-specific scopes of work (SOW).

• You may use our website for lawful purposes only.
• You may not interfere with the operation or security of the site.
• We reserve the right to restrict or terminate access for misuse or breach of these Terms.

All website content – including text, graphics, branding, code and digital assets – is the exclusive property of TheFactory Agency, unless otherwise stated.

• You may not copy, distribute, modify or reverse-engineer any part of the website or service offerings without prior written consent.
• Any feedback or suggestions you provide may be used by us without obligation or compensation.

Any information shared between TheFactory Agency and its clients that is marked or understood to be confidential shall remain so. We agree not to disclose or use such information for any purpose outside the scope of the business relationship.

Clients agree to:

• Provide accurate information and timely feedback.
• Ensure they have the legal rights to materials shared with TheFactory Agency (e.g., logos, data, third-party content).
• Review and approve deliverables within the agreed timelines.

• Project fees, billing frequency and payment methods are detailed in your proposal or contract.
• Late payments may incur interest or suspension of services until the balance is resolved.
• All fees are quoted exclusive of applicable taxes unless stated otherwise.

• TheFactory Agency delivers services with professional care and skill. However, we do not guarantee specific rankings, traffic levels or conversion rates unless explicitly included in a service-level agreement (SLA).
• We are not liable for delays or service issues caused by third-party providers, client-side changes or force majeure events.

To the maximum extent permitted by law:

• TheFactory Agency shall not be liable for indirect, incidental or consequential damages.
• Our total liability for any claim under these Terms is limited to the amount paid by the client for the specific service in question over the last 3 months.

Either party may terminate a project or service agreement with written notice as outlined in the contractual terms. Upon termination:

• All outstanding fees become immediately due.
• Any in-progress deliverables will be handed over or paused, depending on the contract.

TheFactory Agency may integrate third-party tools or platforms (e.g., Google Ads, WordPress, analytics tools) as part of our services. You agree to the terms and conditions of these providers when we act on your behalf. We are not responsible for their performance, availability or changes to their terms.

Please refer to our Privacy Policy for detailed information on how we collect, store and process personal data.

We reserve the right to update or change these Terms at any time. Changes will be effective upon posting on this page. Continued use of the site or services after such changes constitutes your acceptance of the new Terms.

These Terms shall be governed by the laws of Romania. Any disputes will be subject to the exclusive jurisdiction of the courts located in Bucharest.

If you have any questions about these Terms, please contact us at:

Email: info@thefactory.agency
Address: 6C Parintele Galeriu Street, Bucharest

By using this website or engaging with TheFactory Agency, you acknowledge that you have read, understood and agree to be bound by these Terms.