TheFactory Agency

/INDUSTRIES / RETAIL / DEVELOPMENT

Retail Website Design

Retail website design for retailers with stores and an online shop: sites that connect the catalog, the stores and the customer account, so shoppers can buy where it suits them.

Retail buyers blend online research with in-store buying. Winning brands stay visible across both, with seasonal precision.

/01

THE SITUATION

Retail shoppers move between channels: they browse online, check a store's stock, buy in the shop and return online. The website has to show products, store information and stock, and support services such as click and collect, all fed by the systems the stores already use.

/02

WHY IT MATTERS

When the site and the stores tell different stories about prices or stock, shoppers lose trust and go elsewhere. Services like click and collect fail quietly when stock data is out of date, and the cost appears as cancellations and complaints.

/03

HOW WE APPROACH IT

We plan the site around the shopper's options: buy online, reserve in store, find a store. Catalog, prices and stock come from your retail systems, store pages are generated from one location database, and accounts and loyalty connect where your systems allow it.

/WHAT VISITORS NEED TO FIND

Retail visitors expect these on a store website.

  • Products with prices and stock online and in stores
  • Click and collect or reserve in store
  • Store finder with hours and services
  • Loyalty account and order history
  • Easy returns online or in store

/WHAT THE WORK COVERS

Omnichannel catalog

Products, prices and stock shown consistently online and per store.

Click and collect

Reserve or buy online and pick up in store, based on real stock data.

Store finder

Store pages and maps generated from one location database.

Speed and SEO foundations

Fast templates, clean URLs, redirects from the old site and structured data from the first day.

Support after launch

Hosting, updates and fixes from the same team that built the site, if you want them.

/PLATFORMS AND INTEGRATIONS

  1. /01

    Retail systems

    Connection to the point of sale or ERP that holds stock and prices.

  2. /02

    Loyalty programs

    Customer accounts linked to loyalty where your system allows it.

  3. /03

    Payments

    Payment methods expected by shoppers in each market.

  4. /04

    Couriers

    Delivery options and tracking from the carriers you use.

/HOW LONG IT TAKES

/01

Scope and architecture

One to two weeks to agree on pages, integrations and the platform, with a fixed scope you can sign off.

/02

Design and build

Templates are designed and built in milestones, so you review working pages instead of waiting for the end.

/03

Launch and first months

Redirects, tracking and speed are checked at launch, then we watch rankings and conversions for regressions.

/FAQ

LET'S SCOPE YOUR RETAIL WEBSITE

Tell us which systems hold your products, stock and customers. We will come back with an approach and a scoped estimate.